Privacy Policy

1. Introduction

At KeyTrace ("we," "us," or "our"), we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency recovery services, website, and related applications.

By accessing or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, postal address)
• Account credentials (username, password)
• Identity verification information (ID documents, proof of address)
• Payment information (cryptocurrency addresses, transaction IDs)
• Communication records (support tickets, emails, chat logs)
• Professional information (if applicable for business clients)

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and device identifiers
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent
• Click patterns and interaction data
• Cookies and similar technologies (as described in our Cookie Policy)

2.3 Cryptocurrency Recovery Information

To provide our recovery services, we may collect:

• Wallet addresses and public keys
• Partial recovery phrases or password hints
• Transaction history and timestamps
• Hardware wallet information
• Details about the circumstances of loss
• Any other information you provide to assist with recovery

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

• Provide cryptocurrency recovery services
• Process and fulfill your requests
• Authenticate your identity
• Communicate with you about your recovery case
• Process payments and manage billing

3.2 Service Improvement

• Improve and optimize our website and services
• Develop new features and offerings
• Analyze usage patterns and trends
• Debug and troubleshoot technical issues

3.3 Security and Compliance

• Protect against fraud and unauthorized access
• Verify ownership of cryptocurrency assets
• Comply with legal obligations and regulatory requirements
• Enforce our Terms of Service
• Resolve disputes and troubleshoot problems

3.4 Communication

• Respond to your inquiries and support requests
• Send service updates and administrative messages
• Provide information about our services (with consent where required)
• Conduct surveys and collect feedback

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contract performance: Processing necessary to fulfill our contractual obligations to you
• Legitimate interests: Processing necessary for our legitimate business interests, such as fraud prevention, service improvement, and marketing
• Legal compliance: Processing necessary to comply with our legal obligations
• Consent: Processing based on your specific consent

Where we rely on consent as a legal basis, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

5. Information Sharing and Disclosure

We may share your information with the following categories of recipients:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Cloud storage and hosting providers
• Payment processors
• Customer support services
• Analytics providers
• Security and fraud prevention services

These service providers are contractually obligated to use your information only as necessary to provide services to us and in accordance with this Privacy Policy.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government requests).

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.

5.4 With Your Consent

We may share your information with other third parties with your explicit consent.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data at rest and in transit
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Secure development practices
• Employee training on data protection
• Physical security measures for our facilities

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our contractual relationship with you
• Legal obligations to retain data for certain periods
• Statute of limitations under applicable law
• Ongoing or potential disputes or legal claims
• Guidelines from relevant data protection authorities

When personal information is no longer needed, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 GDPR Rights (European Economic Area)

If you are located in the EEA, you have the following rights:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Request restriction of processing in certain circumstances
• Data portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent where processing is based on consent

8.2 CCPA Rights (California)

If you are a California resident, you have the following rights:

• Right to know: Request disclosure of personal information we collect, use, disclose, and sell
• Right to delete: Request deletion of your personal information
• Right to opt-out: Opt-out of the sale of your personal information
• Non-discrimination: Not be discriminated against for exercising your rights

8.3 How to Exercise Your Rights

To exercise your privacy rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

We may need to verify your identity before processing your request. In some cases, we may deny your request if we cannot verify your identity or if an exception applies under applicable law.

9. International Data Transfers

We may transfer your personal information to countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country.

When we transfer personal data from the EEA to countries not deemed to provide an adequate level of data protection, we use appropriate safeguards such as:

• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules for transfers to group companies
• Derogations for specific situations, such as your explicit consent

You can request a copy of these safeguards by contacting us using the information in the "Contact Us" section.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

11. Third-Party Links and Services

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically.